Workflow Automation
Chaining AI steps into a defined process that runs the same way every time.
Workflow automation is the deterministic cousin of agents: you specify the steps and the model handles the parts that need judgement. It covers the large majority of business use cases and is more reliable and cheaper than an agent deciding for itself. Use an agent when the path genuinely varies; otherwise use a workflow.
In practice: Email arrives → extract fields → classify → route → draft reply → hold for approval.