AI Agents & Automation intermediate

Model Context Protocol

Also called: MCP

An open standard for connecting AI applications to tools and data sources through one common interface.

MCP standardises how models discover and call external capabilities, so a tool built once works across any compatible client instead of being rewritten per vendor. Introduced by Anthropic in late 2024 and adopted more broadly since, it is the closest thing the agent ecosystem has to a common connector.

In practice: One MCP server for your ticketing system, usable from any MCP-aware assistant.

Where this comes up